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Online purchase – return policy

How do I trigger returns?

Just fill in the form below by click on the link and follow the instruction.

http://goo.gl/dHWuQV

 

What is Otali Returns & Refunds policy?

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.

You may want to return your order due to any of the following reasons:

Reasons Description
Damaged The product is damaged in delivery
Defective The product does not function as described in its manufacturer specification
Incorrect/wrong item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing items/parts as indicated in the packaging
Does not fit Customer receives the size that was ordered but it does not fit
Website error The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

 

Unless otherwise stated in the product description, the general requirements for returns are as follows:

  • Returned item must be shipped back to us within fourteen (14) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
  • You have proof of purchase (order number, buying invoice, delivery note or bank statement)
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened